Your Trusted Digital Growth Partner
The Channel Your Guests Already Use — Set Up So You Never Miss an Enquiry
A guest finds your resort at 11pm, has one question about airport pickup, and messages your WhatsApp number. Nobody replies until 10am. By then they have booked somewhere that answered in four minutes. That is not a marketing problem — it is an availability problem, and it costs hospitality businesses more bookings than most owners realise.
WhatsApp Business API setup gives you the official, verified version of WhatsApp built for volume: multiple agents on one number, automated replies that actually answer questions, booking confirmations that send themselves, and a full record of every conversation. Guests get a reply in seconds instead of hours.
THDMA handles the whole thing — Meta business verification, number provisioning, green tick application, conversation flows written for hospitality, and integration with your booking engine or CRM. You get a working reservations channel, not an API key and a login.
Message Open Rate
Automated First Reply
Enquiry Capture
Typical Go-Live
An Enquiry at 11:42 PM, Booked Before Midnight
This is a real pattern, not a demo. Late-night enquiries are some of the highest-intent messages a property receives — the guest is on their phone, comparing two or three options, and ready to commit. Whoever answers first usually wins.
The conversation stays in one place, so the morning team picks up exactly where the bot left off — no re-asking the guest what they already told you.
Business App or Business API — Which One Do You Need?
Most properties start on the free app and outgrow it without noticing. Here is where the line sits.
WhatsApp Business App
Free · Fine for very small properties
WhatsApp Business API
Built for properties handling real enquiry volume
How the Setup Runs
Five stages from paperwork to a live reservations channel. We handle the parts that usually stall.
Business Verification
We prepare and submit your Meta business verification with the right documents the first time, which is where most setups lose two weeks.
Number & Account Setup
Provisioning the API number — new or migrated from your existing one — plus the display name and green tick application.
Flow Design
Conversation flows written for hospitality: enquiry handling, tariff logic, escalation rules and the handover point to a human.
Integration
Connecting the inbox to your booking engine, CRM and payment gateway so confirmations and links fire from your existing systems.
Training & Handover
Your team learns the shared inbox, tagging and escalation. We stay on for the first weeks of live traffic to tune the flows.
The Part Most Setups Get Wrong
WhatsApp API access runs through Meta, and Meta is strict. Rejected verifications, template messages that never get approved, and numbers suspended for the wrong kind of outreach are common — usually because someone treated it like an SMS blast channel.
Get this wrong and the number gets throttled or blocked. Get it right and WhatsApp becomes the most reliable direct channel a hospitality business has — one you own, not one you rent from an OTA.
Faster Replies, Fewer Lost Enquiries
The gain is not really about technology. It is about closing the gap between when a guest asks and when someone answers — because in hospitality that gap is where bookings quietly go to competitors.
faster first response
more enquiries converted
messages actually opened
fewer repetitive front-desk calls
Ranges from live hospitality accounts. The biggest single jump is almost always the after-hours enquiries that used to go unanswered until morning.
Who Gets the Most Out of It
Hotels & Resorts
Properties fielding enquiries across phone, email, OTA inbox and social — consolidated into one tracked channel.
Travel Agencies
Itineraries, package quotes and confirmations shared where clients actually read them instead of email.
Villas & Homestays
Small teams without a 24-hour desk, where automation covers the hours nobody is on duty.
Transport Operators
Pickup confirmations, driver details and live updates sent automatically at the right moment.
Set Up by People Who Know Hospitality, Not Just the API
Plenty of vendors will sell you API access and a dashboard. Very few will write conversation flows that understand booking windows, tariff logic, or what a guest actually asks at 11pm before committing to a resort.
You end up with a working reservations channel your team knows how to run — and one more direct line to the guest that no OTA sits in the middle of.